Support

We're here to help you get the most out of Sylly.

Contact us

The fastest way to reach us is by email. We read every message and typically reply within 1–2 business days.

Common topics

Account & sign-in

You can update your name, email, and password in Settings → Account on the web app or in the iOS app. If you're locked out, use the "Forgot password" link on the sign-in screen to reset it.

Deleting your account

You can permanently delete your account and all associated data at any time from Settings → Account → Delete Account (available in both the web and iOS apps). Deletion is immediate and irreversible; a confirmation email is sent when it completes.

Subscription & billing

Sylly Pro is managed on the web at www.sylly.ai. You can view your current plan and usage in Settings on any device. For billing questions, email support@sylly.ai.

Reporting messages or blocking users

Sylly does not tolerate abusive content. In any conversation you can report a message (press and hold the message, then choose a reason) — reported content is reviewed and removed if it violates our guidelines. You can also stop messaging someone by removing them as a friend. If you need urgent help with harassment or safety, email support@sylly.ai and we'll respond promptly.

App permissions

The iOS app asks for the microphone (to record lectures), camera and photo library (to upload class documents), and Face ID (to unlock the app) only when you first use each feature. You can change these any time in the iOS Settings app. Sylly works without granting them — the related features are simply unavailable until you do.

Policies

See our Privacy Policy and Terms of Service for details on how we handle your data and the rules for using Sylly.