Terms of Service

Effective: September 5, 2026

Welcome to Sylly. These Terms of Service ("Terms") govern your access to and use of the Sylly website, applications, and services (collectively, the "Service") operated by Sylly ("Sylly," "we," "us," or "our"). By creating an account, purchasing a plan, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Please also review our Privacy Policy, which describes how we collect and use personal information.

1. Eligibility and purchases by minors

You must be at least 16 years of age to use the Service. Sylly is a paid product: if you are under the age of majority in your province or territory, a parent or legal guardian must either complete the purchase themselves or expressly agree to these Terms and to responsibility for the purchase on your behalf. We do not knowingly collect personal information from children under 13; if you believe we have, contact us at privacy@sylly.ai and we will delete it.

2. Your account

You are responsible for your account and for keeping your credentials secure. You may not share your credentials, transfer your account, or create multiple accounts to evade limits, abuse promotions, or claim referral rewards you are not entitled to. Email address changes are handled by contacting support@sylly.ai.

3. Plans and pricing

All prices are in Canadian dollars (CAD) and exclude applicable taxes. We offer:

  • Semester Pass — $67 per 4 months. An auto-renewing subscription billed every 4 months.
  • Semester Pass, 2-payment plan — 2 × $37. The same Semester Pass paid in two installments: $37 at purchase and $37 approximately 30 days later (total $74). Both installments are owed for the full term. After the first 4-month term, the plan renews as a standard Semester Pass at $67 per 4 months unless cancelled.
  • Monthly — $29.99 per month. An auto-renewing monthly subscription. The Monthly plan does not include a founding seat, the Fall Lock-In, or the guarantees described in Section 6 (other than the 7-Day Promise).

The current offer and feature list are shown at sylly.ai/lock-in before you pay. Every plan includes the same features and weekly usage allowances; allowances reset weekly and certain features draw on credits after an allowance is used up (Section 5).

4. Billing, auto-renewal, and payment authorization

Your subscription renews automatically at the end of each billing period (every 4 months for the Semester Pass; monthly for the Monthly plan) unless you cancel before the renewal date. Before each renewal we email you the exact amount and date. You authorize us (through our payment processor, Stripe) to charge your payment method on file for: (a) subscription renewals; (b) scheduled installment payments under the 2-payment plan; and (c) one-click purchases you initiate in the Service, such as the Winter add-on (Section 4.1) and credit top-ups (Section 5). We do not store your card details; Stripe does.

4.1 The Winter add-on

Semester Pass holders who paid in full may add the Winter term (4 more months) for a one-time $50 charge to their saved payment method. Adding Winter extends your paid access by 4 months and automatically skips your next $67 renewal, so you are not double-billed for the same period. The Winter add-on can be purchased once per account.

4.2 Cancellation

You can cancel your renewal at any time in Settings → Billing, or by emailing support@sylly.ai from your account email. Cancellation takes effect at the end of your current paid period; you keep access until then. Except as provided by the 7-Day Promise (Section 4.3), we do not provide prorated refunds for partial billing periods. Cancelling a 2-payment plan before the second installment does not waive that installment: it is part of the purchase price of the term you received.

4.3 The 7-Day Promise (refund policy)

Every plan comes with an unconditional refund window: within 7 calendar days of your first purchase, you can get a full refund of your plan and add-on charges, self-serve, no questions asked (Settings → Billing → Refund). A refund cancels your subscription immediately, revokes access, and permanently retires any founding seat you held (seat numbers are never reused). Credit top-up purchases are excluded from the self-serve refund; contact support@sylly.ai about those. The 7-day window runs from your first purchase and applies once per customer.

4.4 Pause My Semester

Semester Pass holders who paid in full (the 2-payment plan cannot be paused) can pause their subscription at any time. Pausing skips exactly one $67 renewal: your paid access continues to the end of the period you already paid for, no renewal is charged for the following period, and billing resumes automatically at the next cycle. Your data is retained while paused. Monthly subscribers cancel instead of pausing.

4.5 Failed payments and lapsed access

If a renewal or installment payment fails, we and Stripe retry it and email you. While a payment is past due, access continues for a short grace period, after which it is suspended until payment succeeds. Your content is retained and remains exportable while access is suspended. Amounts already owed (including a 2-payment plan's second installment) remain payable.

5. Usage allowances, credits, and top-ups

Every plan includes the same weekly usage allowances, currently 500 AI tutor messages, 20 AI generations, 12 hours of lecture recording, 10 transcriptions and 20 document uploads per week, plus 10 classes. Allowances reset every Monday and are also shown in Settings. AI tutor messages and lecture recording hours are hard weekly caps: they do not draw on credits and cannot be extended with a top-up — they reset with the new week. When your allowance for AI generations, document uploads or transcriptions runs out, those features draw on your credit balance; credits can be purchased as top-ups (currently 50 credits for $4.99 and 120 credits for $9.99).

Credits are a limited, non-exclusive license feature: they have no cash value, are not redeemable for money, are non-transferable, and are non-refundable except as required by law. Credits are forfeited when your account is deleted or your access is revoked under the 7-Day Promise. We may change per-action credit costs prospectively; current costs are always shown in Settings.

6. The Founding 500, the Fall Lock-In, and our guarantees

The first 500 Semester Pass purchases (including 2-payment plans) receive a numbered founding seat. Founding seats close when seat 500 is claimed or at 11:59 PM Eastern Time on October 31, 2026, whichever comes first. Founding seats are personal, non-transferable, and permanently retired if your purchase is refunded.

6.1 The Founding 500 price lock

Founding seat holders keep the $67-per-4-months price for consecutive Semester Pass renewals on their original subscription for as long as it remains continuously active (pauses under Section 4.4 do not break continuity). The lock ends if you cancel, your subscription lapses and is not resumed, or your purchase is refunded.

6.2 The guarantees

The 7-Day Promise (Section 4.3) applies to every plan and every customer. The following three guarantees are available to Founding 500 seat holders only:

  • The Better-Grades Promise. Use Sylly for the full fall semester by completing the Fall Lock-In checklist (Section 6.3), and if your semester grades do not improve compared to your previous semester, we will refund your fall purchase in full, you keep everything you created in Sylly, and your next semester of Sylly is free.
  • The Pass-Every-Class Promise. For first-year students holding a founding seat: complete the Fall Lock-In checklist, and if you do not pass every class you ran through Sylly during the fall semester, we will refund your fall purchase in full.
  • Win Your $67 Back. Complete the Fall Lock-In checklist and improve your grades, and we will credit $67 toward your next semester of Sylly.

Claims. Guarantee claims must be submitted by email to support@sylly.ai by January 15, 2027. Claims are based on your self-reported grades together with your Sylly activity record (your checklist tracker in the app is the authoritative record of completion). We may ask for reasonable additional verification before paying a claim, including screenshots of your grades or a brief live video call. The Better-Grades Promise and Win Your $67 Back are mutually exclusive: your grades either improved or they did not, and one grade-outcome remedy applies per customer per season. Guarantee remedies are in addition to, and independent of, the 7-Day Promise.

6.3 The Fall Lock-In checklist (official rules)

  • The season runs from your challenge start date (the first Monday after your purchase week, and no earlier than September 7, 2026) through December 25, 2026. Weeks run Monday to Sunday, Toronto time. Your first partial week is a free warm-up.
  • A Deep Week = at least 3 completed study sessions, plus using at least 3 of Sylly's 5 pillars that week (lecture recording, flashcards, practice tests, notes, AI tutor). Minimum weekly activity applies to count a pillar (for example a recording of 30 minutes or more, 5 tutor messages, 10 flashcards reviewed, or 3 minutes of note review).
  • Checklist completion = Deep Weeks in at least 80% of your countable weeks (rounded in your favor), and completing a prep study session before at least 80% of your qualifying exams (exams and tests worth 10% or more of your grade, due during your season).
  • Your tracker in the app shows your progress all season and is the record used to adjudicate completion. Manufactured or automated activity intended to game the checklist disqualifies the affected weeks.

7. Referral program

Members receive a personal referral link. A referred friend gets $10 off their first full-price Semester Pass purchase (they pay $57), and the referrer receives 120 credits when the friend's purchase is completed. One reward per unique referred customer. Rewards are reversed if the referred purchase is refunded. Self-referral, fake accounts, or spamming referral links forfeits rewards and may result in account termination. We may modify or end the referral program prospectively at any time.

8. Acceptable use and lecture recordings

You agree not to misuse the Service: no unlawful use, no attempts to break or overload it, no scraping or reselling, no uploading content you have no right to use, and no harassment of other users. Lecture recordings: you are responsible for ensuring you have the right to record — including any permission required by your instructor, your institution's policies, and the law of your province — before recording a lecture or conversation. Sylly processes recordings solely to provide your transcription and study features.

You're responsible for following your school's policies and applicable laws when recording lectures, including getting permission from your instructor or anyone else being recorded where required.

9. Your content, moderation, and reporting

You retain ownership of the content you upload and create. You grant us the limited license needed to operate the Service (store, process, transcribe, display to you, and share with the service providers listed in our Privacy Policy). Messages sent through Sylly's social features are screened automatically by an AI moderation system and may be hidden if they violate these Terms; you can report messages in the app (iOS: press and hold a message) or by emailing support@sylly.ai. We may review, hide, or remove content and may suspend or terminate accounts that violate these Terms.

10. AI-generated content

The Service uses artificial intelligence from third-party providers (including large-language-model and speech-to-text providers) to generate notes, flashcards, practice tests, transcriptions, plans, and chat responses. AI output can be incomplete or wrong. It is a study aid, not a substitute for your own work or your course materials, and — except as expressly provided by the guarantees in Section 6 — we are not responsible for academic outcomes resulting from your use of AI-generated content. You are responsible for complying with your institution's academic-integrity policies.

11. Intellectual property

The Service, including its software, design, and branding, is owned by Sylly and its licensors and protected by intellectual-property law. These Terms grant you a personal, non-exclusive, non-transferable license to use the Service while your account is in good standing. No other rights are granted.

12. Third-party services

The Service relies on third-party providers for core operations, including AI, speech-to-text transcription, payment processing, hosting, databases and storage, background job processing, rate limiting and infrastructure, email delivery, analytics, advertising measurement, error monitoring, and bot protection. The current list is in our Privacy Policy. We are not responsible for outages of third-party services, though we work to recover from them quickly.

13. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms. The guarantees in Section 6 and the 7-Day Promise are your exclusive remedies for grade-related and change-of-mind claims respectively. Nothing in these Terms limits rights that cannot be limited under applicable consumer-protection law, including Ontario's Consumer Protection Act.

14. Limitation of liability

To the maximum extent permitted by law, Sylly's total liability for any claim arising out of these Terms or the Service is limited to the greater of the amount you paid us in the 12 months before the claim and $100 CAD, and we are not liable for indirect, incidental, or consequential damages. Some jurisdictions do not allow these limitations; they apply to the fullest extent permitted where you live.

15. Indemnity

You will indemnify Sylly against claims arising from your content, your violation of these Terms, or your violation of another person's rights (including recording someone without the permission required by Section 8).

16. Termination

You can stop using the Service and delete your account at any time (Settings → Privacy → Danger Zone on the web; Settings → Account → Delete account on iOS). We may suspend or terminate accounts that violate these Terms. Sections that by their nature should survive termination (including Sections 5, 10, 13, 14, and 15) survive.

17. Changes to these Terms

We may update these Terms. For material changes affecting an active subscription, we will give you at least 30 days' notice by email or a prominent notice in the Service before the change applies to you. New purchases are governed by the Terms in effect at the time of purchase.

18. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. You and Sylly submit to the non-exclusive jurisdiction of the courts of Ontario.

19. Contact

Sylly
Email: support@sylly.ai